The help desk can have a greater dimension than a mere reactive crisis centre coping with the concerns encountered by the consumers. It has the potential to be used as a predictive and diagnostic tool, functioning as a nexus of data and interaction. With the ever increasing IT system complexities, the rising expectations and demands of the end user today the help desk has reached a crucial point of its development rather than just getting stagnated in a “technology-oriented” phase.
There were many definitions of IT help desk solutions by various IT analysts and authors. One of them is it being an accessible service point which will offer on-demand service, data or action to help the user in conducting IT associated tasks. Apart from this basic definition, the role of the help desk is generally extended to that of only a technology facilitator, attained by the analysis and collation of data at the help desk to manage end-user technology proactively. However, in the recent past IT analysts coined a term “real help desk” that identifies three crucial aspects of the help desk:
* Multiple and centralized help desks
* A staff operating exclusively on a rotational basis
* The manning of experts and staff with a basic knowledge that can pass on issues
Today solution providers of agile methodology have introduced innovative help desk solutions keeping in mind present day client need and requirements. These solutions with their multi-user role resolution capacity help multiple helpdesk persons to enact various roles for various situations. Advanced IT help desk solutions or software assists multiple help desk procedures and helps in deploying several workflows within a single helpdesk interface. Most solutions come with a task-based process engine that helps in multiple parallel tasks allocated to various people that are associated with the same helpdesk ticket. Furthermore, there is a drag and drop configurability of the process designer that helps in executing process alterations in hours than weeks. These apart, advanced help desk management solutions are equipped with computation compatibility that makes the Service Level Agreements (SLA) estimations automatic and simple.
The concept of help desk management is a new phenomenon in the IT landscape and does not completely fit into a single subject domain. As a result it is an area of the information science, computing and service management communities.
Welcome to my workspace! Check out this tour of my desk with a little DIY thrown in for good measure. Please remember to subscribe http://bit.ly/1aE5UOT
Since people seemed to enjoy my last desk tour video I thought I’d film an updated one now that I’m in London! So check out my workspace where I design things, edit videos, work from home sometimes, and just generally spend way too much time.
I also show you a quick and easy DIY idea for a little clipboard that you can hang on your wall to keep notes on. I like it because it looks cute, and it means the thing I have to do is staring me right in the face! (though, full honesty, I have still not registered my bike. whoops)
Links to relevant stuff are below, and once I’m happy with the rest of my room I’ll definitely film an updated room tour as well 🙂
// DIY STUFF
Plastic sheet: Paperchase
Adhesive copper: Paperchase
Bulldog clip: Tiger
Hot glue gun: Tiger
Blair Waldorf print:https://www.etsy.com/nz/listing/196005959/what-would-blair-waldorf-do-black-and?ref=shop_home_active_22
Ella Masters prints: http://ellamastersstudio.bigcartel.com/
Check out my last desk tour: https://www.youtube.com/watch?v=k7FE5brDWL4
// ABOUT ME
Hello there! I’m Charli and I’m a web and graphic designer from New Zealand currently living in London and posting videos every Saturday about design, fashion/beauty and DIYs here on CharliMarieTV. Please subscribe and say hi in the comments so we can be friends 🙂
Buy xoBeauty makeup brushes (my favourites!) here: https://xobeautyshop.refersion.com/c/90b2
My blog: http://www.charlimarie.com
My apparel company, Liner Note Kids: http://linernotekids.com/
My design portfolio: http://charliprangley.com/
My sister SmayJay’s channel: http://www.youtube.com/channel/UCHwfFu023JtowO8sL_ymoSg
Used royalty free from Josh Woodward’s production music library